Shipping
Online orders are sent during business hours between Monday and Friday. Orders are usually sent 1-2 business days after your order is placed, but can take up to 5 business days during busy times. Purchases made on weekends and public holidays will be processed on the next business day. Please note that your order will only be shipped once payment and delivery details have been approved.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address, order or payment verification. Make sure to double check your billing and shipping address when placing an order.
Domestic Orders
Comos Bassington offers free standard postage on all exchanges. Comos Bassington uses Australia Post e-Parcel service for domestic delivery and offers free standard shipping on all domestic orders over $250. For all domestic order under $250, a flat rate of $10 will be charged. Please allow 1-4 business days for all domestic deliveries.
International Orders
Comos Bassington uses Australia Post Air Mail Track and Pack service for international delivery. There is a $35 AUD flat rate for international orders. If insurance is required, please contact us directly for a quote and note that extra charges will apply. The customer must be responsible for any import duties or taxes applicable on the international parcel. Please allow 3-10 business days for all international deliveries.
Tracking Your Parcel
Upon the completion of your order, you will receive a shipping confirmation email, outlining the details of your order. This message will include a tracking number with information on how to track your parcel through the Australia Post website.
Returns and refunds
Thank you so much for shopping with Comos Bassington. We really value your custom and appreciate your order! In the instance that you need to return or exchange one of your items, please follow the steps below.
How To Return Your Order
Returning your online order by mail:
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Email Comos Bassington with your intention to return your item, strictly within 24 hours of delivery of your order. Please include your order number, and whether you wish to exchange, credit or refund.
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Comply with the ‘Conditions of Return’ below.
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Our online team will provide you with postal instructions and a Returns Authorisation number (RA#), which must be included with your returned item, written on the original paperwork.
Do not post your order back to us before receiving your RA number, as it will not be accepted. Customers are responsible for return shipping changes, and we are not liable for any returned items that are lost in the post or damaged. We strongly advise customers to send the return via a traceable delivery method and keep record of your tracking number. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
Conditions of Return
We are happy to accept returns for items placed through our online store that meet the below terms and conditions. For posted orders, we are happy to accept returns that are received back to us within 10 business days of arriving to you. Item is in original condition, and has not been worn, altered or washed. Item still has all original tags attached. Packaging must be in place and in good condition. Order must be received by us within 10 business days of delivery date, any returns received outside this period will not be accepted. Orders must include their RA number provided by the online team. Order must include original paperwork.
Refunds & Exchanges
Refunds will be processed within 5 business days of receipt at our Head Office and exchanges will be processed within 5 business days of receipt at our Head Office, and will be posted to you free of charge.
privacy policy
Comos Bassington understands that the privacy of our customers is very important and ensures that information provided by customers is collected and held in accordance with relevant Australian privacy law.
We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. Any information that we no longer require is destroyed. As required by law, you may opt-out from direct marketing material that Comos Bassington may send.